Contact

Talk to us

Questions about a strategy, a broker connection or a plan? Send a message, call or email — a person from the team replies.

  • Paper trading free
  • 6 brokers supported
  • Funds stay with your broker
Algo trading support: message, call or email the team
Contact

Talk to a human. Not a bot.

Questions about a strategy, a broker, or a plan? Want a live walkthrough of the builder? Write to us — a real person replies, usually the same working day.

Send us a message

Name and email are enough; the rest helps us reply better.

We reply by email. No spam, no sharing your details.

Our algo trading support team helps with strategies, broker connections, plans and billing. We aim to reply the same trading day.

Before you contact algo trading support

  • Broker connection problems — sign in to your broker again from Dashboard → Brokers; most issues are an expired daily session.
  • A strategy did not trade — open the strategy; its page explains what the engine saw and why it did or did not enter.
  • Billing — include the email you signed up with and the payment reference.
  • Plans and features — see pricing and the FAQ first; many answers are there.

What we cannot help with

We do not give investment advice, trade recommendations or tips, and we never ask for your broker password or OTP by phone, email or chat.